78%
of QA-flagged voice conversations go unreviewed before the customer renews, cancels, or escalates.
Traditional QA teams sample 3–5% of calls. The ones that get reviewed are the short ones, the clean ones, the ones that didn't escalate.
The 20-minute calls where the agent lost the thread, the cancellation where the save offer never got made, the renewal where the upsell was mispriced — those sit in the 97% that never gets heard. They're also the calls worth the most money.
Every conversation your agents handle gets transcribed, scored against your rubric, and indexed within 90 seconds of the call ending.
No sampling. No queues. No "we'll get to it." The rubric is yours — the same one your QA leads already use, translated once into Audibot's scoring schema and versioned from there.
A call ends in your telephony stack. Audibot receives the recording via a webhook you already have wired — Twilio, Five9, Genesys, whatever you're on.
By the time a supervisor opens the dashboard the next morning, every call from the previous day is scored, tagged, and linked to the clip of the moment that drove the score.
3.2×
faster than your current QA cycle — and it reviews every call, not 3%.
We went from reviewing 4% of our retention calls to reviewing all of them in the first week. The first save script we rewrote off Audibot evidence lifted renewal 11 points.Nuria Bellón — VP Customer Operations, Meridian Insurance
| Plan | For | Included minutes / mo | Rate / min | From / year |
|---|---|---|---|---|
| Team | Single-brand operations, one rubric, standard integrations. | 50,000 | $0.042 | $25,200 |
| Scale | Multi-brand, multi-rubric, priority support, quarterly business review. | 250,000 | $0.034 | $102,000 |
| Enterprise | Private deployment, SOC 2 Type II evidence pack, named CSM, 99.95% SLA. | 1,000,000+ | $0.027 | Contact us |